Our client is seeking an experienced Business Analyst to support a large-scale retail transformation programme focused on modernising store operations, point-of-sale (POS) capabilities, and the overall retail technology landscape.
The Business Analyst will act as the primary business representative for one or more functional domains, ensuring strong alignment between business stakeholders, delivery teams, and solution providers. This role combines business analysis, stakeholder management, requirements engineering, solution validation, governance support, and change readiness activities.
Key Responsibilities
Business Workstream Leadership
- Act as the business lead and single point of contact (SPOC) for assigned functional domains.
- Drive engagement across business, technology, and external stakeholder groups.
- Coordinate business activities throughout analysis, design, build, testing, deployment, and post-go-live support phases.
- Represent business priorities and requirements within programme governance and decision-making forums.
Requirements Management
- Gather, analyse, document, and validate business requirements.
- Facilitate workshops, interviews, and stakeholder working sessions.
- Map current and future business processes.
- Produce high-quality documentation, including:
- Business Requirements Documents (BRDs)
- User stories
- Process flows
- Use cases
- Functional specifications
- Acceptance criteria
- Ensure requirements are prioritised, traceable, and formally approved.
Stakeholder Management
- Build and maintain strong relationships across business and IT teams.
- Coordinate discussions between business owners, solution teams, operational stakeholders, and external partners.
- Facilitate decision-making and resolve ambiguities where ownership is unclear.
- Escalate risks, issues, and unresolved decisions when required.
Solution Design Support
- Collaborate with Solution Architects and Technical Leads to ensure business requirements are accurately translated into solutions.
- Review and challenge solution designs from a business perspective.
- Assess operational, process, reporting, and support implications of proposed solutions.
- Ensure business objectives remain central throughout the design process.
Governance & Programme Support
- Track decisions, actions, assumptions, risks, and dependencies.
- Prepare materials for governance boards, steering committees, and design review sessions.
- Support roadmap planning, scope management, and delivery reporting activities.
- Contribute to overall programme governance and progress monitoring.
Testing & Validation
- Define and manage business acceptance criteria.
- Coordinate User Acceptance Testing (UAT).
- Support end-to-end business process validation.
- Ensure defects are appropriately reviewed, prioritised, and resolved.
- Obtain business sign-off for delivered solutions where required.
Change & Business Readiness
- Assess the operational impact of new solutions and processes.
- Identify training, communication, support, and readiness requirements.
- Support deployment and rollout activities.
- Drive successful adoption of new capabilities across the business.
Required Experience
Essential
- Minimum 5 years of experience as a Business Analyst, Process Analyst, Product Analyst, or in a similar role.
- Experience within large-scale transformation programmes, such as retail, ERP, digital transformation, supply chain, or business change initiatives.
- Proven experience facilitating stakeholder workshops and requirements sessions.
- Strong experience in business process analysis and requirements documentation.
- Excellent stakeholder management and communication skills.
- Ability to operate effectively in complex, multi-stakeholder environments.
- Experience translating business needs into clear and actionable requirements for delivery teams.
Preferred
- Experience within the retail sector.
- Understanding of retail business processes, including:
- POS systems
- Merchandising
- Pricing and promotions
- Loyalty programmes
- Reporting and analytics
- Master data management
- Store operations
- Supply chain processes
- Experience working on programmes involving retail platforms, ERP solutions, omnichannel commerce, or data and reporting initiatives.
Key Skills & Competencies
Business Analysis
- Requirements elicitation and analysis
- Process mapping and modelling
- Business process redesign
- Gap analysis
- Workshop facilitation
- User story creation
- Acceptance criteria definition
Programme Delivery
- Planning and coordination
- Risk and dependency management
- Governance support
- Change impact assessment
- Benefits tracking
Stakeholder Engagement
- Communication and presentation skills
- Negotiation and influencing skills
- Conflict resolution
- Executive-level reporting
- Relationship management
Personal Attributes
- Proactive and self-driven.
- Comfortable working in evolving and ambiguous environments.
- Highly organised and detail-oriented.
- Delivery-focused with a pragmatic mindset.
- Strong communicator with excellent interpersonal skills.
- Capable of building trusted relationships across business and technology teams.
- Confident in challenging assumptions and driving decisions.
