Our client is looking for a Salesforce Technical Consultant to support and enhance its field service applications while contributing to large-scale workforce management and field digitalization initiatives.
Project Environment
The assignment takes place within the IT department supporting network operations and asset management activities for a major utility organization.
A strategic transformation program is underway to modernize work management, workforce planning, and field operations through an integrated ecosystem including:
- Salesforce Field Service (FSL)
- Salesforce Service Cloud
- SAP PM
- MuleSoft integrations
- Office 365
- SharePoint Online
- GIS platforms
- Mobile field applications
- Digital field reporting solutions
The program aims to improve planning, scheduling, field execution, reporting, and asset visibility across operational teams.
Key Responsibilities
Application Support & Maintenance
- Provide corrective and evolutive maintenance for Salesforce Field Service applications
- Investigate and resolve incidents, problems, and user requests
- Manage users, profiles, permission sets, queues, and access rights
- Maintain and update master data, including mass data modifications
- Support production releases and post-deployment validation activities
Functional Analysis & Delivery
- Collaborate with business analysts and stakeholders to define requirements
- Translate business needs into functional specifications and user stories
- Configure and implement solutions within Salesforce
- Support testing activities, including:
- System Testing
- System Integration Testing
- User Acceptance Testing (UAT)
- Prepare release documentation and end-user guidance
Project Contributions
- Participate in ongoing deployment and rollout initiatives
- Work closely with development, support, and project teams
- Contribute to continuous improvement and optimization of existing solutions
Required Technical Skills
Salesforce
- Strong experience with Salesforce Lightning Experience
- Solid development experience using Apex
- Good understanding of:
- Custom Objects and Fields
- Page Layouts
- Lightning Pages
- Validation Rules
- Security Models
Salesforce Administration
- User management
- Profiles and Permission Sets
- Queues and Public Groups
- Data maintenance and migration activities
- Experience with tools such as Salesforce Inspector
Salesforce Field Service (FSL)
Proven experience with:
- Work Orders
- Work Order Line Items
- Service Appointments
- Resource Assignment
- Planning & Scheduling
- Work Steps
- Mobile Workforce Management
- Timesheets
- Field Execution Processes
Knowledge of core FSL objects is essential.
Integration Landscape
Exposure to the following technologies is considered an advantage:
- SAP PM
- MuleSoft
- SharePoint Online
- GIS Platforms
- Mobile Applications
- Microsoft 365
Agile & Delivery Experience
The consultant should have experience working in Agile environments and be comfortable with:
- Jira backlog management
- User story creation and refinement
- Functional analysis
- Test case definition and execution
- Defect and incident management
Soft Skills
The ideal candidate is:
- A strong communicator who can engage with both business and technical stakeholders
- Solution-oriented and proactive
- Service-minded and customer-focused
- Autonomous and reliable
- Able to quickly understand complex application ecosystems
- Results-driven with a hands-on mentality
