Our client is looking for an experienced UX Designer & Researcher to join the Portals & Platforms team. In this role, you will be responsible for bringing the user perspective into the design and evolution of several digital platforms, working across user research, discovery, interaction design, prototyping, and validation.
The team develops and maintains digital services for external customers, partners, developers, and internal users. The objective is to create intuitive, seamless, and user-centric experiences across multiple digital products and platforms.
You will contribute to:
- Customer-facing portals providing access to digital services and account management
- API and developer platforms offering access to digital services and data
- Internal administration platforms supporting user management, authorization, monitoring, and operational processes
The role covers both customer and internal user experiences, ensuring consistency and usability across the entire digital ecosystem.
Key Responsibilities
User Research & Discovery
- Lead UX research activities and maintain research documentation.
- Gather user insights through interviews, workshops, usability testing, surveys, observations, and other research methods.
- Analyze user behavior and platform performance using analytics and heatmap tools.
- Create personas, customer journeys, and experience maps based on research findings.
UX Design & Service Design
- Define interaction models and success metrics.
- Identify business processes and use cases.
- Design and optimize end-to-end user journeys.
- Create wireframes, prototypes, user flows, process flows, storyboards, and sitemaps.
- Transform research insights into actionable design solutions.
Stakeholder Engagement
- Facilitate workshops, ideation sessions, and co-design activities with business and technical stakeholders.
- Present research findings, concepts, and design recommendations.
- Collaborate closely with product, business, development, and design teams.
- Contribute actively to UX community initiatives, knowledge sharing, and feedback sessions.
Design System Collaboration
- Work alongside UI designers to ensure designs align with established design systems and UX standards.
Required Skills & Experience
Essential Experience
- Minimum 7 years of experience in UX Design, Design Thinking, or User-Centered Design within Agile environments.
- Minimum 7 years of experience conducting qualitative and quantitative user research.
- At least 3 years of experience in interaction design and information architecture.
- Strong experience creating wireframes, prototypes, and user flows in Figma.
- Proven ability to facilitate workshops and co-design sessions with diverse stakeholder groups.
Technical Skills
- Figma
- Miro
- PowerPoint
- Web analytics tools (e.g., Matomo)
- Heatmap and user behavior analysis tools
- Experience working with design systems is a plus
- Experience with UX research repositories and insight management tools is a strong advantage
Education
- Bachelor’s or Master’s degree, certification, or equivalent qualification in UX, Human-Centered Design, Interaction Design, Psychology, or a related field.
Soft Skills
The ideal candidate is:
- Pragmatic and hands-on
- Positive and solution-oriented
- Flexible and adaptable
- Autonomous and resilient
- Analytical with strong problem-solving capabilities
- Comfortable working in complex stakeholder environments
- Empathetic towards users and customer needs
- Strong communicator and presenter
- Passionate about digital technologies and user experience
- Skilled in documentation and process writing
Languages
- Professional level of English
- Good knowledge of Dutch and/or French
- German is considered an asset
Work Location & Hybrid Policy
- Based in Brussels.
- Onsite presence is required 2 days per week.
- Must possess a valid Belgian work permit.
- Must hold a valid residence permit granting the right to reside and work in Belgium.
