Our client is looking for a senior Project Manager
Context:
Our client's digital infrastructure services landscape has grown organically over time, resulting in varying approaches to service management across different teams. While basic processes exist, the current situation presents challenges in terms of efficiency, scalability, and consistency. The aim is to establish a standardized service management operating model that will streamline our operations and enhance service delivery.
The need for this transformation stems from current operational challenges, notably the needs of a transparent service management to cope with the dynamically changing technologies and customer demands. Among other, it will be crucial to have clear handoffs and definition of roles, especially for the onboarding of the services users. Through this activity, we aim to establish clear, standardized architecture process.
Assignment:
This task focuses on architecture within the general operating model of the digital infrastructure department.
Service to be delivered regarding IT Architecture:
Define target state:
- Get2Know’s & internal process expert interviews
- Presentation Process Scope & “State-of-The-Art”
- Maturity Survey (based on maturity matrix)
- Workshop 1 “Target Maturity”– Consolidate survey results & discuss different views
- Workshop 2 “To-Be” – Review Ideal subprocesses (Level 2)
- Leadership review & validation on subprocesses
- Final Ideal processes presentation
Conduct as-is analysis:
- Document existing processes (via process expert interview & documentation consolidation)
- Workshop 3 “As-Is”– Review & finalize existing processes and sub-processes.
- Identification of maturity level
- Identification of efficient & pain points
- Identification of associated risks
Conduct GAP analysis and define roadmap:
- Gap identification & description
- Action plan details including
- Activities to address gap
Relative planning
- Impact on organization to implement changes
- Impact on organization to operate the new processes
- Impact on other resources
- Quick-win identification
- Workshop 4 “Roadmap” – Review and finalize gap identification, prioritization and approach.
- Leadership conclusions presentation
Requirements:
The task is part of a wider program on organizational development and requires both technical understanding of IT architecture for an infrastructure provider as well as expertise in organizational development.
Key technical requirements
- Expertise in enterprise & solution architecture
- Experience in IT Infrastructure engineering
- Knowledge in IT processes of Service validation & testing, release and deployment management, request fulfillment
- Proficiency in analyzing and defining IT service development processes
- Experience in Organizational Development (especially Turnaround) in that area
Further requirements
- Ability to speak, read and write fluently English
- Be able to work both autonomous and in a team
- High customer-orientation
- Analytical approach to problem-solving and a track record of driving results through continuous improvement
- Curiosity, willingness to learn and ability to introduce creative and innovative solutions
- Have a critical mind and dare to challenge
- Ability to navigate a complex stakeholder environment
Additional information:
- Location: Brussels with occasional (2-3 per month) travels to Berlin
- Work regime: 30 hours a week
