As a Chatbot Product Owner, you will lead the development of intelligent, customer-centric chatbot experiences that transform how millions of users interact with our services. You’ll collaborate with cross-functional teams to design and optimize conversational workflows that enhance satisfaction, efficiency, and innovation across our digital platforms.
Key Responsibilities
- Shape the vision by defining and implementing chatbot strategies aligned with business goals and user needs
- Design exceptional experiences through intuitive, seamless conversation flows across web, mobile, and messaging platforms
- Drive continuous improvement by analyzing user interactions, monitoring performance, and applying data-driven enhancements
- Lead innovation by staying ahead of chatbot trends and technologies to ensure we remain a digital leader
- Foster collaboration with stakeholders, IT, and customer experience teams to align chatbot solutions with broader objectives
- Empower the team by sharing best practices and providing training to ensure consistent, high-impact chatbot delivery
Your Profile
We’re looking for diverse talents who are ready to shape the future of digital communication. You bring:
- A bachelor’s degree in Computer Science, IT, Business, or a related field
- 5+ years of experience in chatbot development, product ownership, or similar roles
- Proficiency in chatbot platforms, NLP, and conversational AI technologies
- Strong understanding of UX/UI principles and conversation design
- Analytical mindset with a focus on data-driven decision-making
- Fluency in French, Dutch, and English
- Experience with Agile methodologies and backlog management
- Excellent communication skills to bridge business and IT
- A proactive, customer-focused approach and strong organizational skills
Why Join Us?
- Work on impactful projects that reach millions
- Be part of a dynamic, enthusiastic team
- Grow your career in a supportive, inclusive environment
- Stay at the forefront of digital transformation
