Medior BA CRM

mei 28, 2025 Tuur Simberghe

Our client is looking for a Medior Business Analyst

Service description:

We are seeking a skilled Business Analyst service to evaluate and optimize the use of approximately 25 applications supporting the Communication Domain. This role requires an analytical mindset and a strategic approach to compare current application usage with enterprise plans, aiming to streamline and enhance operational efficiency.

Key Responsibilities:

  • Analyze existing application landscape (approximately 25 applications) supporting the Communication Domain:
  • Examples of applications : design applications (canva, adobe, etc.), analytics applications (matomo, hotjar, etc.), etc.
  • Create inventory of available application functionalities;
  • Create inventory of user demographics in business roles & actors;
  • In collaboration with the business architects relate the applications to the business capabilities & processes in order to understand the business value;
  • assess usage patterns.
  • Analyze business requirements
  • Collaborate with various departments to understand their business needs and translate them to application needs
  • Analyze potential TO-BE scenario’s
  • Identify potential areas for consolidation or optimization
  • Develop and present recommendations for optimizing the number of tools used, focusing on cost-effectiveness and efficiency.
  • Compile comprehensive reports detailing findings, recommendations, and potential impact on operations.
  • Compare applications in use with enterprise plans to ensure alignment with organizational goals.
  • Support the Product organization in deploying the chosen scenario
  • Work closely with IT and procurement teams to implement changes that enhance application usage.
  • Monitor application performance post-implementation to ensure continuous improvement.

Requirements:

  • Proven experience as a Business Analyst, preferably in a similar role focusing on application analysis and optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
  • Familiarity with enterprise applications and tools is a plus.
  • Proficiency in data analysis and reporting tools is a must-have.
  • Modelling languages: Good knowledge of BPMN is a plus.

Languages:

  • Fluent in English
  • Good knowledge of German is a big plus
  • Very good knowledge of French and/or Dutch.

Job specifications

ID: 10244

Duration: 1/07/2025 - 31/1/2026

Location: Brussels

Type: Freelance

Hatim Daoudi

IT Recruitment Consultant
This position is no longer accepting applications.