Our client is looking for a junior Second Line Analyst.
Role Responsibilities
- Clearly explain technical issues to customers in an understandable way.
- Organize knowledge transfer within the team to ensure solutions for one DGO are reused across others.
- Maintain and update the Knowledge Database.
- Provide frequent feedback to the problem and change team to support grouping and analysis of recurring incidents.
- Follow service procedures in TopDesk (incidents, problems, changes) with appropriate quality control.
- Communicate with users in their preferred language: French, Dutch, or English.
- Demonstrate knowledge of the energy market and MIG documentation, as the team directly manages incidents in this context.
