Our client is looking for a Senior IT Workplace Support Expert
Description
As an IT Workplace Support Expert:
- You handle incidents related to workplace equipment forwarded by the Service Desk, acting as a second-line support team.
- You assist VIPs (department heads and members of the Executive Committee) with their questions and incidents, providing a very high-quality service.
- You follow up on Service Requests from employees regarding IT equipment requests.
- You perform software packaging and deployment.
- You administer and optimize Microsoft 365 environments (Intune, Teams, Exchange, Entra ID/Azure AD) in collaboration with specialized teams.
- You contribute to improving the digital experience (DEX) of users using Nexthink Infinity and propose corrective actions.
- You participate in monitoring the range of devices available to employees, as well as in selecting and testing new models and solutions (e.g., MS Teams Rooms).
- You help implement and monitor operational metrics to ensure the expected level of service.
- You ensure knowledge is maintained and transferred across support teams.
- You participate in the automation effort.
- You interact with third-line teams and external vendors/providers when necessary to properly support users.
About your soft skills :
- You delivers excellent customer service through clear and empathetic communication
- You resolve problems with strong analytical thinking and structured approaches
- You collaborates seamlessly within teams to achieve shared goals
- You adapt yourself quickly to new technologies and evolving work environments
- You manage time effectively and prioritize tasks to meet deadlines
- You best have an experience already in companies heavily relying on ITSM processes which are a main concern for the company. You best have an experience already in the financial sector.
