Our client is looking for a System Exploitation Engineer
Role Overview
As System Exploitation Engineer, you will alternate deployment coordination with two peers, establish a service-oriented delivery framework, and ultimately lead service delivery interactions with our internal customers.
Key Responsibilities
Deployment Coordination
- Create the Global Implementation Plan for major application releases and infrastructure changes. It organizes the coordination and the execution of all required deployment activities.
- Allocate resources to meet deployment schedules
- Lead deployment of minor and major application/infrastructure releases
- Oversee environment refresh preparations and executions
- Ensure that non-functional requirements are properly addressed and managed
- Be the Point of Contact for the Assessment and the management of impacts and risks, brought by projects, on operational activities, specifically for third-party applications (e.g. the Central Market System)
- Recommend and implement process and efficiency enhancements, particularly on the operational activities.
- Report on “work in progress” status
- Document events or raison alerts if needed
- Participate in CAB and release review meetings
- Stay current with IT standards and innovations; share insights with the team
Service Delivery Operations
- Monitor and coordinate day-to-day service delivery to meet customer needs and contractual requirements (SLAs)
- Ensure the maintenance (evolutive, preventive, corrective) of service delivered
- Serve as primary customer liaison for requests, concerns, and feedback
- Ensure SLAs are achieved in quality, timeliness, and cost
- Drive resolution of incidents and problems in collaboration with technical teams
- Manage change requests, assess their impact and coordinate their implementation
- Analyze service performance (metrics), identify improvement’s areas, and implement corrective actions
- Contribute to define and implement Service Delivery foundation (e.g. guidelines and principles)
Your Profile
- You take ownership of application and infrastructure service levels and are proud of your achievements.
- You are a structured, results-driven team player who collaborates and communicates openly with respect for the client
- You respect processes and procedures, and you proactively suggest improvements
- You deliver useful experiences to internal customers and meet or exceed daily service targets
