Digital Functional Analyst

The Digital department is actively looking for a Functional Analyst – Business Oriented to join the Field Applications & Integrity Management team within the Asset Management domain (gas networks).

This domain covers business activities related to gas assets such as Third-Party Works, Grid Maintenance, Metering, Cathodic Protection, Terminals, and more. Multiple systems are used, including a KLIM-CICC platform, customized industrial solutions developed in .NET and integrated with SAP PM, geospatial asset management tools, and information management systems.

Team Responsibilities

• Project Services: Adapting software products to meet requirements from company-wide projects.

• Product Enhancement: Ensuring software products meet business needs by implementing new functionalities requested by users.

• Product Support: Maintaining operational continuity and providing user support.

• Product Maintenance: Ensuring stable functioning through issue resolution and adaptation to evolving environments.

Role Responsibilities

The selected candidate will demonstrate a strong interest in the Asset Management domain, understand business needs, and assess their impact on ICT systems. Key responsibilities include:

1. External Platform

Support for the KLIM-CICC platform in collaboration with a service provider. Tasks include:

• Validating member onboarding.

• Initiating, evaluating, and testing functional changes and fixes.

• Coordinating closely with the Service Desk Manager.

• Participating in steering committees to ensure strategic alignment.

2. Internal Applications

• Provide support to end-users on production systems.

• Understand and challenge internal and external customer needs to define real requirements, advise appropriately, and propose aligned solutions (in collaboration with the architecture office).

• Analyze functional and business problems, defining appropriate solutions with the development team.

• Translate business requirements into clear and concise user stories.

• Create business process and system documentation using UML & BPMN artifacts (business process models, use case diagrams, activity diagrams, information models, etc.).

• Define domain interface specifications using domain-driven design principles.

• Help define action plans to deliver user stories and break them down into actionable tasks.

• Produce and follow up on test scenarios for system, integration, and user acceptance testing.

• Review peer deliverables such as functional system specifications and interface specifications.

• Act as SPOC for all functional questions during development, ensuring alignment between business and ICT product teams.

• Follow up on implementation progress.

• Facilitate estimation and planning sessions.

• Contribute to user manuals, release notes, and end-user training.

• Provide recommendations based on experience to improve business processes.

Mission Focus

• Implement upcoming digital projects related to inspection and maintenance of transport infrastructures, metering equipment quality control, and tools supporting dispatching activities.

• Support and maintain existing and future tools for these domains.

General Skills

• Fluent in Dutch and French, with good command of English.

• Excellent communication skills (written and verbal).

• Strong team spirit.

• Critical thinking and problem-solving mindset.

• Attention to detail and adaptability.

• Pragmatic and open-minded.

• Ability to follow standards and guidelines defined by Enterprise Architecture and Security teams.

• Background in the energy sector or asset management is an asset.

Technical Skills

• Ability to understand and challenge business needs and formalize functional requirements.

• Proficient in UML Business Process Modeling (BPMN).

• Experience in UI design.

• Strong analytical skills.

• Experience in end-user support.

• Proficiency with:

• UML modeling tools (e.g. Sparx Enterprise Architect).

• Agile development tools (e.g. MS Visual Studio TS).

• Documentation and communication tools (e.g. Microsoft Office, Confluence).