Our client is looking for a Junior Pre-Analysis Analyst (PAA)
Assignment Context
Our client is responsible for the service of the CMS and PPP applications. While the IT service is outsourced, Atrias has established a dedicated service for interfacing with market parties (suppliers, TSOs and DGOs). This service is implemented within the ITIL framework.
As part of the incident and problem management process, Atrias is seeking a Junior Pre-Analysis Analyst (PAA) to improve system continuity and support the structural resolution of the incident backlog.
The PAA will operate within the Supplier Hub team (formerly triage hub), working directly with energy suppliers on outstanding issues that block current market operations. These interactions are conducted through bilateral (bilat) meetings. The main focus lies within the message exchange (MEX) service domains: structure, rectification, cross and measure, but billing and settlement topics may also be addressed.
Responsibilities
- Perform problem and incident analysis
- Reduce incident backlog
- Coordinate resolution with IT vendor and market parties (mainly suppliers)
- Prepare, facilitate and coordinate bilats and multilats with suppliers
- Conduct complex root cause analysis
- Collaborate with suppliers to identify blocking issues and propose solutions
- Complete root cause analysis for issues to be resolved by Atrias
- Act as Single Point of Contact (SPOC) for one or more suppliers
- Explain functional and technical issues clearly to Atrias customers
- Maintain a complete and prioritized list of issues per supplier, including number of impacted cases
- Document all detected issues and review with team members to maximize reusability
- Develop work instructions for proposed workarounds
- Collaborate closely with suppliers to identify market-disruptive issues and quantify impact
- Demonstrate strong knowledge of MIG documents and link them to supplier and CMS implementation
- Provide frequent feedback to problem and change teams and second-line teams to group recurring incidents for problem analysis
- Align with analysis and development teams to review root cause analysis
Operational Context
- Follow service procedures (incidents, problems, changes) and perform quality control
- Communicate with users in their preferred language (French, Dutch or English)
- Conduct pre-analysis according to priority categorization
- Deliver status reporting
- Organize supplier bilats and work sessions
- Collaborate closely with other PAAs, 2Lis analysts, Atrias Functional Domain Leads, Atrias Resource Manager and Atrias Service Delivery Manager
Practical Information
- The partner is responsible for selecting new resources. Atrias reserves the right to terminate a resource’s contract at any time (with one month notice)
- Atrias workdays are 8 hours – flexible start and end times, but team members must be available between 9:00 AM and 4:00 PM (excluding lunch)
- No weekend work required
- Hybrid working – on-site presence at Atrias offices required at least once per week, with flexibility upon Atrias’ request
- Start date can be adjusted per profile in agreement with Atrias
- Bring your own device
Skills
- Experience with root cause analysis
- Experience with incident analysis and problem management
- Experience organizing bilats and multilats
- Experience creating work instructions
- Experience with MIG documents
- Experience with CMS implementation
- Experience with status reporting
- Experience with ITIL processes
- Experience collaborating with suppliers
- Experience with documentation and issue tracking
- Experience in SPOC role
- Language proficiency: Dutch, French and English
