Our client is looking for a CRM Operations and Implementation Management Service
Mission
The Market Operations team is responsible for the CRM in two key areas:
Implementation
- Implementing and improving necessary processes and procedures through IT and non-IT tools
- Collaborating with product architects, customer service, business analysts, and IT services
Operations
- Executing prequalification processes (registration, checks and controls, parameter calculations, etc.)
- Managing auctions, monitoring, settlement, reporting, and transparency
To support the continued implementation and operation of these processes for the upcoming auction, Our client is looking for a CRM Market Operations and Implementation Manager to strengthen the Market Procurement team.
Responsibilities
Execution of CRM Prequalification Processes
- Act as the first point of contact for operational processes related to prequalification
- Proactively manage operational questions in close collaboration with the KAM Adequacy and product architect
- Ensure accurate execution of organized processes (automated and manual tasks)
- Involve relevant individuals and departments
Execution of Other CRM-Related Processes
Process Follow-Up
- Report on process status (file management KPIs)
- Escalate specific issues (outside process) to KAM Adequacy
- Provide feedback on potential improvements to the implementation team and for documented processes
Implementation of Processes
- Lead the implementation of improvements or new CRM processes through analysis, proposal development, and business needs documentation
- Collaborate with product architects and business analysts
- Represent the process flow and participate in internal and external CRM tool testing and feedback
- Create or update procedures
- Participate in the preparation and execution of other tenders, such as those for procuring resources to manage voltage
Requirements
- Master’s degree in economics, engineering, or equivalent experience
- Excellent communication skills and fluency in French, Dutch, and English (spoken and written)
- Problem-solving mindset with the ability to act, escalate, or delegate appropriately
- Highly procedural and detail-oriented
- Ability to work in a dynamic environment and update processes accordingly
- Customer-oriented and capable of working independently
- Strong team spirit
- Very good knowledge of MS Office
Additional Information
- Location: Empereur
- Work regime: Full-time
- On-site presence: Minimum 2 days per week
- Important for non-EU candidates:
- Must possess a valid work permit for Belgium
- Must hold a valid residence permit confirming the right to reside in Belgium
