Our client is looking for: Operate & Maintain – Process Integrator
Description
- Clarify the current governance established for the process, propose improvements to this governance and implement them with the help of change actors/key users. Governance must cover the management of Change Requests at the level of the SAP/PM tool, processes and work instructions, Master Data and reporting, taking into account information security aspects;
- Materialize and detail the objectives and metrics of the process, taking into account the feasibility within the organization (structure and culture).
- Be responsible for documenting the process, the requirements & specifications in terms of KPIs, roles and functions, workflow and tooling, in line with the I‑ICT strategy in this area (Smartification ICT in SAP / Smarter ICT program in SAP).
- Support change in the organization and stakeholders (possibly via key users in the organization) and follow the process – horizontally and transversally – throughout the entire organization (automation of tasks, data cleaning, …).
- Be responsible for monitoring the total quality – performance and correct use – of the process.
- Propose and support the implementation of pragmatic solutions with the aim of increasing the performance and tightness of the process;
- Propose and monitor the implementation of process reporting: measure the performance level of the process, collect data and analyze it, e.g. identify trends, identify areas of attention, etc.
- Communicate and report on the process based on agreed process metrics.
- Work closely with the Process Owner & Manager to whom he/she reports directly (I‑ICT.3), as well as with other contacts, particularly those responsible for defining QMS objectives (I‑ICT.52).
- Establish a workflow that ensures that process‑related documentation remains up‑to‑date and that changes are recorded.
Deliverables:
- Implementation of Process / Master Data governance of the “Operate & Maintain” process
- Implementation of process reporting, integrated with existing processes
- Implementation of an effective documentation management system (work instructions)
• Knowledge of process improvement methods (Six Sigma, Lean, statistical analysis, quantitative methods, etc.) is an asset;
• Knowledge of organizational change management methods (Managing change, managing resistance, conflict handling, etc.) is an asset;
• Experience and ease in organizing and leading workshops is an asset.
Technical skills
- Skills and successful experience in setting up operational processes related to the maintenance of ICT assets (definition, governance, KPI measurements, reporting, continuous improvement) (L5: at least 15 years of experience)
- Skills and affinity for drafting formal and structured documents that help support the quality policy and the objectives of the relevant process (L5: at least 15 years of experience)
- Skills and experience in managing compliancy rules at the level of Information Security and quality systems (L4: at least 10 years of experience)
- Experience in process coaching to support the deployment of one or more operational ICT processes within a large organization (L4: at least 10 years of experience)
- Experience and knowledge of LEAN and ITIL standards for implementation in the operational ICT processes of a large organization (L4: at least 10 years of experience)
- Acquired knowledge in managing Quality systems and the requirements of the ISO 9001 standard (L4: at least 10 years of experience)
- Skills and experience in change management: PROSCI‑type methods (L1: at least some experience)
- Dutch or French (C1: complex mastery)
Soft skills
- The candidate must demonstrate his/her knowledge of the company, the IT world and understand the challenges of the requested role. He/she must also understand the mission and core activities.
- The candidate must demonstrate that he/she is able to integrate into the company teams, particularly through the values of kindness, courage, positivity and reliability.
- The candidate must demonstrate skills inherent to the requested function and fitting within the ICT department, namely presentation skills, a professional attitude, correctness and respect towards management, clear and effective communication and a responsible commitment for the duration of the contract.
