Provide administrative and organizational support to the Smart Metering project team, ensuring smooth, efficient, and high-quality operations. You will work under the supervision of the MOC Team Lead and the Smart Metering Manager.
Key Responsibilities
Administrative Support
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Verify and process orders accurately
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Monitor and follow up on administrative processes and cases
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Register, validate, and process data and orders
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Handle incoming requests and incidents via mailbox, Iriscases, and ServiceNow
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Investigate and analyze issues related to digital meter operations (in collaboration with SMOC)
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Assess whether escalation or reassignment is required
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Gather necessary information for case handovers
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Track escalated cases and report bottlenecks
Analysis & Continuous Improvement
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Identify inefficiencies in internal processes and cross-team collaboration
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Proactively contribute to reducing workload within the team
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Support process optimization initiatives
Communication & Collaboration
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Maintain targeted communication with internal and external stakeholders involved in the digital metering project
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Provide clear and accurate information to all stakeholders
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Contribute to a professional and customer-oriented image of the organization
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Work both independently and collaboratively within a team environment
Profile
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High level of accuracy and reliability in supporting project leads and performing project-related analyses
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Strong ability to structure, organize, and maintain administrative workflows
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Ensure continuity within the MOC team
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Proven experience in ICT project environments following established methodologies
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Demonstrated proficiency in Microsoft Office applications
Role Summary
As an Administrative Project Support Officer, you play a key role in the deployment of Smart Metering systems. You act as the administrative backbone of the team, maintaining structure and oversight while ensuring precise processing of orders and data. Through your analytical mindset and proactive communication with stakeholders, you directly contribute to the smooth operation of the Meter Operation Center (MOC) and to delivering a high-quality, professional service.
