Our client is looking for an ICT Analyst
About the role
As an Analyst for a Gas Flow Management (GFM) product, you will be part of a cross-functional, agile product team shaping digital solutions that support the commercial operation and gas flow planning processes of our energy infrastructure. You will play a pivotal role throughout the product lifecycle: gathering business needs, designing functional solutions, creating and executing test scenarios, supporting user acceptance testing, and ensuring effective post-deployment support. You will collaborate intensively with the developers in your team to jointly create the best solution for our users and customers.
The suite of applications within your scope spans the full gas flow management lifecycle: from customer onboarding, contracting, and demand processing to flow planning, network balancing, billing, invoicing, data publication, reporting, and B2B messaging. These processes cover all core activities —transmission, storage, and terminalling—and are used by the company in Belgium as well as eight other European Transmission System Operators (TSOs).
You will contribute to the continuous improvement and evolution of our Gas Flow Management products, ensuring regulatory compliance, enhancing customer-facing capabilities, and preparing the software suite to support emerging energy carriers such as hydrogen and biomethane.
Key Responsibilities
The candidate will be part of one of the GSmart product teams and will be involved in a wide range of initiatives to implement new features for our customers, comply with changing Belgian and European regulations, and make the suite ready for future challenges such as new carbon-neutral energy carriers.
As an analyst, you:
- Deeply understand customer and business needs – beyond stated requirements – and translate them into valuable, feasible product evolutions
- Facilitate workshops and interviews with stakeholders to gather, analyze, and clarify business requirements
- Translate requirements into conceptual models (e.g., use case diagrams, activity diagrams, information models) aligned with the existing application architecture
- Collaborate with other product team members to refine requirements into user stories, estimate effort, and ensure sprint delivery
- Execute functional tests, support end users during UAT, conduct demo sessions, deliver training, and provide clear documentation
- Handle service requests from business stakeholders, manage production issues, and suggest improvements to ensure timely and effective support
- Contribute to continuous knowledge sharing and way of working improvements within the team
- Actively engage in Agile ceremonies: backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups
Skills & expertise
- Strong analytical and problem-solving skills; ability to simplify complex business challenges
- Proven ability to work in collaborative, cross-functional teams
- Proven experience with UML and BPMN
- Proficiency in modelling and documentation tools such as Sparx Enterprise Architect, Confluence
- Good knowledge of relational databases and ability to write simple SQL queries
- Experience with functional/business analysis and Agile methodologies (Scrum, SAFe, LeSS, or similar)
- Familiarity with backlog/sprint management tools like Azure DevOps or Jira
- Excellent communication and stakeholder management skills, both technical and non-technical
- Degree in computer science, engineering, business, or a related field
- Fluency in English; good command of either French or Dutch, with willingness to improve the other
Mindset we value
- Product-Focused : You understand that success means delivering real value to users and the business, not just completing tasks. You stay aligned with product goals and customer outcomes.
- Collaborative by Nature : You thrive in cross-functional teams, communicate openly, and believe the best solutions come from shared thinking and mutual respect.
- Curious and Proactive : You ask questions, explore beyond the obvious, and challenge the status quo to continuously improve how we work and what we deliver.
- Adaptable and Resilient : You embrace change, stay flexible under shifting priorities, and help others navigate uncertainty with a positive mindset.
- Committed to Quality : You take pride in delivering thoughtful, reliable work. You aim for sustainable outcomes and long-term impact, not just quick fixes.
- Transparent and Accountable : You bring visibility to your progress and blockers, take ownership of your responsibilities, and help foster trust across the team.
- Continuous Learner : You stay curious about technology, the energy sector, and modern ways of working—and you’re eager to grow alongside the team and the product.
