Our client is looking for a Process Manager Planning & Dispatching to strengthen the Mobility & Passenger Services team.
Context
The successful candidate will lead the Planning & Dispatching Team and play a key role in ensuring operational excellence, process quality and future-proof resource planning within one of the most dynamic operational environments in Belgium. The role combines people leadership, stakeholder management, operational process ownership and continuous improvement. The Process Manager acts as the bridge between the operational teams, process owners and business stakeholders while supporting the strategic evolution of planning and dispatching activities.
Responsibilities
- Lead and develop a team of 4 Planners and 9 Dispatchers.
- Ensure consistent execution of planning and dispatching processes and procedures.
- Coach, support and develop team members while fostering a collaborative and performance-driven culture.
- Act as the operational escalation point during contingencies and operational disruptions.
- Drive continuous improvement initiatives and identify opportunities for process optimization.
- Support the further automation and digitalization of planning and resource management activities.
- Coordinate seasonal operational transitions together with internal and external stakeholders.
- Act as SPOC for internal stakeholders and external operational partners.
- Support the development and implementation of the strategic vision for Planning & Dispatching.
- Contribute to a future-proof planning organisation focused on innovation, efficiency and customer experience.
Stakeholder Environment
The Process Manager will interact with a broad range of internal and external stakeholders including:
- Process Owners
- Duty Managers
- Customer Service Managers
- Baggage Team
- Airlines
- Ground Handlers
- Check-in Handlers
- …
Candidate Profile
Education: Master's degree or equivalent through experience.
Experience
- Minimum 5 years of experience in an operational and customer-oriented environment.
- Minimum 3 years of experience leading, coaching or coordinating teams.
- Experience within planning, dispatching, resource management or comparable operational environments.
- Experience managing multiple stakeholders in a complex operational context.
Technical Skills
- Planning & Dispatching processes
- Resource Management
- Process Improvement
- Continuous Improvement methodologies
- Web-based analytics tools
- RMS / Planning tools
Soft Skills
- Strong people manager with a coaching leadership style.
- Excellent stakeholder management skills.
- Strong communicator capable of influencing at all levels.
- Analytical and solution-oriented mindset.
- Able to remain calm and decisive in operationally critical situations.
- Strong organisational and prioritisation skills.
- Natural collaborator who brings people together around common goals.
Languages
Dutch and English Good knowledge of the second national language.
Leadership Persona
We are looking for a leader who:
- Inspires, coaches and develops teams while maintaining accountability.
- Builds strong relationships with both internal and external stakeholders.
- Takes ownership and makes decisions in a fast-paced operational environment.
- Drives change, innovation and process improvement.
- Communicates clearly and constructively, even in challenging situations.
