Our client is looking for a Senior Technical Lead
Context
The Digital Business Solutions (DBS) department supports business operations by delivering robust, scalable, and continuously evolving information systems. Within DBS, the IT Infrastructure unit is responsible for both the evolution and the day-to-day management of IT and OT infrastructures.
More specifically, the IT Infrastructure unit:
- Leads the transformation and modernization of infrastructure solutions
- Ensures the operation, performance, and availability of infrastructure platforms and workplace services
The TechOps & Platform teams provide deep technical expertise and are organized into specialized squads, each focusing on critical technology domains to secure and continuously enhance IT and OT environments:
- Squad 1: Hypervisor, Storage, and Backup
- Squad 2: Network, VPN, and Telephony <= You will be there
- Squad 3: Scheduling
- Squad 4: SAP
- Squad 5: Database Administration (DBA)
- Squad 6: Cloud Center of Excellence (CCoE)
These teams play a key role in driving operational excellence, ensuring system reliability, and supporting the company’s digital transformation initiatives.
Description
As a Telephony System Ing. & Telephony Technical Lead, you will bring your expertise in telephony solutions (SIP, networking, software platforms, MBG, etc.) to both transformation initiatives and daily operations.
Your responsibilities include:
In a project context:
- Define and design telephony infrastructure solutions in close collaboration with infrastructure architects, system designers, system engineers, and security officers
- Contribute to the evolution and modernization of the telephony platform, ensuring scalability, resilience, and security
- Act as the technical reference for telephony-related projects and decisions
In an operational context:
- Ensure the stability, performance, and continuous availability of telephony services on a day-to-day basis
- Support system engineers during incident resolution, providing expertise for troubleshooting and guiding root cause analysis
- Take ownership of problem management to prevent recurring incidents
- Proactively identify and drive continuous improvements and evolutions of the telephony environment
You will play a key role in maintaining a reliable telephony service while driving its evolution to meet future business and technology needs.
