New transformation has started for Care side to transform Legacy Contact Center Applications into modern best-in-class contact center solution leveraging Digital & AI capability. Goal will be to reimagine best-in-class Contact Center Solution to provide best experience for our customers as well as Internal Customer Service Agents. In this context, our client in the telecommunications sector is seeking an Experience Project Manager.
The consultant is an experienced Project manager with Technical knowledge in Telco BSS, proven experience in IT delivery with several external vendors of big size projects.
Main Tasks to Execute
- Organize the different meeting with all stakeholders (IT, Suppliers, Business) according to the program governance in place
- Identify the program Risks and act accordingly to reduce and/or mitigate them.
- Follow the quality of the operations, support the change management in the operations and drive improvement plans
- Follow the technical implementation until the MTP, including the testing phase, and take all needed actions to ensure the delivery on time, on budget and on quality
- Coordinate all hereabove tasks and communicate about their status on ad hoc platform following the process in place
- Follow the program budget in order to keep it in the limit of the validated budget
Profile
Experience
- University Degree, with at least 10 years’ experience
- Proven experience in IT Program management in the Telco environment
- Previous experience in IT roles
- Experience in Partners management for the delivery
- Prior experience of managing RFP / RFQ.
Knowledge
- Has a knowledge of the systems used (Telco BSS).
- Technical expertise in following is preferred –
- Telco Contact Center
- System integration : API (Web Service), system connectivity, security, …
Skills
- Attention to details & close follow-up
- Able to understand business requirements, liaise with the business to propose to most suitable solution answering his/her needs
- Able to build and follow a project plan
- Able to manage the delivery of IT projects with several partners, including off-shore partners
- Understanding of IT operations activities
Attitudes
- Organized
- Very good communication skills
- Assertive
- Autonomous
- Leadership
- Interact with Senior management (Directors)
Languages
- FR and/or NL
- EN
Particularities
Starting date: ASAP
Mission duration: 6 months – renewable
Location: in our client’s offices (Brussels)
