Our client is looking for a Level 3 IT Support Engineer to contribute to the management, maintenance, and continuous improvement of its IT infrastructure.
The consultant will act as an escalation point for Level 1 and Level 2 support teams and resolve complex incidents involving Windows environments, Microsoft 365, Microsoft Entra ID, Microsoft Intune, endpoint security, and core infrastructure services.
Key Responsibilities
- Provide Level 3 technical support for server environments, Microsoft 365, Intune, security services, and network infrastructure.
- Diagnose and resolve complex incidents involving:
- Windows Server
- Active Directory
- Microsoft Entra ID
- DNS and DHCP
- Microsoft 365
- Microsoft Intune
- Microsoft Teams
- Exchange Online
- Perform root cause analyses and recommend sustainable corrective measures.
- Monitor the IT environment using SolarWinds, Microsoft Defender, and Microsoft 365 administration portals.
- Manage accounts, permissions, and policies in Active Directory and Entra ID, including MFA, Conditional Access, groups, and licences.
- Administer Exchange Online, Teams, Teams Rooms, SharePoint, and OneDrive.
- Manage and troubleshoot devices through Intune, including compliance policies, configuration profiles, and Windows Autopilot.
- Handle alerts from Microsoft Defender for Endpoint and Defender for Office 365.
- Maintain technical documentation, operational procedures, and best practices.
- Collaborate with system and network teams on cross-infrastructure incidents.
- Participate in technical improvement and migration projects.
- Comply with GDPR, ISO 27001, NIS2, and applicable organisational security policies.
Assignment Details
| Item | Details |
|---|---|
| Engagement | Full-time |
| Initial workload | 440 person-days |
| Initial duration | Approximately two years |
| Working week | 40 hours |
| Maximum possible duration | Up to 880 working days, including the initial period |
| On-site presence | At least three days per week at VIVAQUA’s headquarters |
| Working hours | Monday to Friday, between 07:00 and 19:00 |
Overtime or work outside normal office hours requires prior approval. Leave must be planned in line with service continuity needs, project deadlines, and the supervising officer’s approval.
The consultant must also comply with VIVAQUA’s Code of Conduct for External Service Providers.
