Our client is looking for a Software Solution Specialist to join its Digital Workplace team.
The team is responsible for delivering and maintaining user support solutions that enable efficient service management across the organization. In addition to providing second-line support for service management platforms, the team develops and customizes workflows to offer end-to-end solutions for business stakeholders.
As the scope of the platform continues to grow, the client is seeking an experienced professional to support the development, maintenance, and continuous improvement of its service management environment.
Key Responsibilities
- Translate business and technical requirements into functionalities through configuration and scripting of service management tools.
- Develop, customize, and maintain workflows and applications within the platform.
- Ensure the operational stability, support, and maintenance of the software solutions.
- Advise key stakeholders on IT Service Management (ITSM) best practices and platform usage.
- Participate in the full lifecycle of new developments, enhancements, and configurations.
- Contribute to the continuous improvement and optimization of existing solutions.
- Support the integration of service management tools with the broader application and system landscape.
- Assist with user acceptance testing, documentation, and end-user training.
Required Experience & Skills
- Bachelor’s or Master’s degree in Computer Science, Business Informatics, or a related field.
- Minimum 3 years of experience with service management platforms, ideally Ivanti Service Manager.
- Solid understanding of ITIL-based Service Management principles.
- Hands-on experience with JavaScript development.
- Proven experience in application lifecycle management, including design, implementation, operation, and continuous improvement of standard or customized software solutions.
Nice-to-Have Skills
- Experience with service management tools such as ServiceNow, Zendesk, or similar platforms.
- Knowledge of MS SQL, SOAP, and REST APIs.
- Experience within IT Operations or Application Management environments.
- Familiarity with Agile methodologies and ways of working.
Languages
- Fluent English.
- Knowledge of Dutch, French, and/or German is considered an asset.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Proactive mindset with a continuous improvement approach.
- Ability to work independently as well as collaboratively within a team environment.
- Strong communication and stakeholder management skills.
Additional Information
- Work Regime: Full-time
- Location: Brussels
- Hybrid Model: Minimum 2 days onsite per week
- Eligibility Requirements:
- Valid work permit allowing employment in Belgium
- Valid residence permit granting the right to reside in Belgium
