Our client is seeking a Business Analyst to join a cross-functional Agile product team responsible for the evolution and support of a critical energy management software platform. This platform supports commercial operations, planning, billing, reporting, and customer processes across multiple European energy infrastructure operators.
As a Business Analyst, you will play a key role throughout the product lifecycle, from gathering and analysing business requirements to defining functional solutions, supporting testing activities, facilitating user acceptance testing, and ensuring smooth post-release support. You will collaborate closely with developers, product team members, and business stakeholders to deliver valuable and sustainable solutions.
Key Responsibilities
- Analyse and understand business needs, translating them into functional solutions and product improvements.
- Organise and facilitate workshops, interviews, and requirement-gathering sessions with stakeholders.
- Create and maintain business and process models using methodologies such as UML and BPMN.
- Refine requirements into user stories and collaborate with the team during backlog management and sprint planning.
- Prepare, execute, and support functional testing and user acceptance testing activities.
- Deliver user training, demonstrations, and functional documentation.
- Support business users by handling service requests, investigating production incidents, and identifying improvement opportunities.
- Participate actively in Agile ceremonies, including backlog refinement, sprint planning, reviews, retrospectives, and daily stand-ups.
- Contribute to continuous improvement initiatives and knowledge sharing within the team.
Required Skills & Experience
- Proven experience as a Business Analyst or Functional Analyst in complex software environments.
- Strong analytical and problem-solving skills with the ability to simplify complex business processes.
- Experience with UML, BPMN, and business process modelling.
- Knowledge of modelling and documentation tools such as Sparx Enterprise Architect and Confluence.
- Good understanding of relational databases and ability to write basic SQL queries.
- Experience working within Agile environments (Scrum, SAFe, LeSS, or similar frameworks).
- Familiarity with backlog management tools such as Azure DevOps or Jira.
- Excellent communication and stakeholder management skills.
- Bachelor’s or Master’s degree in Computer Science, Engineering, Business, or a related field.
- Fluent English communication skills.
- Good knowledge of either Dutch or French, with a willingness to further develop the other language.
Preferred Mindset
- Customer and product-oriented approach.
- Strong collaboration and teamwork skills.
- Curious, proactive, and solution-driven attitude.
- Adaptable and comfortable working in changing environments.
- Quality-focused with attention to sustainable solutions.
- Accountable, transparent, and reliable.
- Eager to continuously learn and grow professionally.
Practical Information
- Location: Brussels region.
- Hybrid working model with approximately 3 days onsite per week.
