Our client is looking for an IT Management Support Coordinator. In this role, you will support IT Infrastructure Management with daily administration and ensure the smooth execution of internal processes. You will act as the link between management and the project team, ensuring effective communication, oversight, and coordination. You will work closely with the IT Infrastructure Unit Manager and the Project Portfolio Manager. With your organizational skills and proactive approach, you will contribute to an efficient IT Infrastructure environment and the successful realization of projects.
Key Responsibilities
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Administrative Support
- Manage daily administrative tasks within IT Infrastructure Management.
- Prepare and maintain documentation, such as Minutes of the Meeting (MOM), reports, and presentations.
- Support IT budget management and billing and procurement processes.
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Coordination of Internal Processes
- Ensure structured and efficient execution of Project and Portfolio Management processes.
- Identify and resolve bottlenecks in Project and Portfolio workflows within the IT department.
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Liaison Between Management and Project Teams
- Act as the point of contact between IT Infrastructure Management and the project team.
- Monitor project progress and deadlines, providing management with regular status updates.
- Coordinate communication between the project team and other departments.
- Assist in preparing schedules, roadmaps, and progress reports.
- Support the planning and allocation of resources to various projects.
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Organization and Planning
- Plan and organize team meetings, technical sessions, and management workshops.
- Prepare meeting materials, take meeting minutes, and follow up on action items.
- Assist in the implementation of new management tools and processes
Specific Skill:
- Proven experience in a supportive or coordinating role within an IT environment (Senior, 5 years)
- Proven experience with ITIL processes and project management support (Senior, 5 years)
- Proven experience with tools such as Microsoft Office, Omnitracker, Planview, Jira, or similar systems (5-10 years)
- Recognized skills in IT infrastructure (Virtualization, Storage, Cloud, etc.)
- Master's / University degree
- Experience in the 'Utilities' sector (Nice to have)
General Skills:
- Fluent in French or Dutch with a good knowledge of the other language
- Problem-solving ability and proactive work attitude
- Strong communication skills, both verbal and written
- Excellent organizational skills and attention to detail
- Professional proficiency in technical English
- Experience as a Project Manager (minimum 5 years) and assistant coordination PM (5 years)
- ITIL Certified (5 years)
- Experience with ITSM, SLA's, RFP's, and contact with suppliers
- Knowledge of IT infrastructure
- Profile similar to Karine Bongaert
