Our client is seeking an experienced Incident & Problem Coordinator with a strong technical background and extensive experience in IT Service Management (ITSM). In this role, you will be responsible for managing and coordinating incidents and problems within the IT environment, ensuring the swift and effective resolution of technical issues.
Key Responsibilities:
- Manage and coordinate incidents and problems as an Application, Incident & Problem Manager.
- Ensure the swift and effective resolution of technical issues to maintain the continuity of IT services.
- Collaborate with various IT teams to identify the root cause of incidents and implement lasting solutions.
- Monitor IT systems and infrastructure to detect and prevent potential issues early.
- Develop and maintain documentation related to incident and problem management processes.
- Report the status of incidents and problems to management and other stakeholders.
Required Skills and Experience:
- ITIL version 3 certified.
- Experience as an Application, Incident & Problem Manager.
- Technical background with 10-15 years of experience in IT Service Management (ITSM).
- Knowledge of alerting & monitoring, IT infrastructure, databases, networking (load balancing & recovering), VMware, Linux UX/UI, VDI/VDWORKSPACE & Citrix.
Profile:
- Strong problem-solving skills and the ability to work under pressure.
- Excellent communication skills, both verbal and written.
- Proactive work attitude and the ability to work independently.
- Team player with good organizational skills.
